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Bug #3241

closed
DP YV

In Sequences Automated Email Event Count Updated Even Though Email Was Not Opened or Clicked Or Failed

Bug #3241: In Sequences Automated Email Event Count Updated Even Though Email Was Not Opened or Clicked Or Failed

Added by deepakraj P about 2 months ago. Updated 1 day ago.

Status:
Closed
Priority:
High
Assignee:
yeshwanth V
Start date:
Due date:
% Done:

0%

Estimated time:
Spent time:
7:00 h

Description

  1. Login to the CRM application.
  2. Send an automated email through a sequence.
  3. Do not open the email or click any links in the email.
  4. Navigate to the Sequence → Email section.
  5. Verify the Event Count.

Files

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Screenshot 2026-07-07 191011.png (167 KB) Screenshot 2026-07-07 191011.png deepakraj P, 07/08/2026 10:59 AM
Screenshot 2026-07-07 181444.png (167 KB) Screenshot 2026-07-07 181444.png deepakraj P, 07/08/2026 11:00 AM
clipboard-202607241833-qyr8y.png (175 KB) clipboard-202607241833-qyr8y.png deepakraj P, 07/24/2026 06:33 PM
Screenshot 2026-08-19 185546.png (123 KB) Screenshot 2026-08-19 185546.png Email Not opened But deepakraj P, 08/19/2026 06:57 PM
Screenshot 2026-08-19 185604.png (298 KB) Screenshot 2026-08-19 185604.png deepakraj P, 08/19/2026 06:57 PM
clipboard-202608211807-spma3.png (199 KB) clipboard-202608211807-spma3.png not fixed deepakraj P, 08/21/2026 06:07 PM
clipboard-202608221105-vgjio.png (134 KB) clipboard-202608221105-vgjio.png deepakraj P, 08/22/2026 11:05 AM
clipboard-202608221108-g5jr9.png (131 KB) clipboard-202608221108-g5jr9.png issue fixed deepakraj P, 08/22/2026 11:08 AM

YV Updated by yeshwanth V about 1 month ago Actions
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 #2

  • Status changed from New to Resolved

check on this

DP Updated by deepakraj P 30 days ago Actions
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 #3

DP Updated by deepakraj P 30 days ago Actions
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 #4

all Task Move to Failed as Screenshots Attached

YV Updated by yeshwanth V 6 days ago Actions
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 #5

  • Status changed from Re-open to Resolved

YV Updated by yeshwanth V 3 days ago Actions
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 #7

  • Status changed from Re-open to Resolved

DP Updated by deepakraj P 2 days ago Actions
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 #8

YV Updated by yeshwanth V 1 day ago Actions
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 #9

  • Status changed from Re-open to Resolved
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